Chat console
Dashboard Live Requests Settings
Connecting
Website chat is off. Visitors don't see it.

Chat console

Sign in with your work email. We'll send you a one-time link.

Dashboard

How the website chat is doing.

Conversations per day

Asking for a person

Requests sent

Busiest hours

When conversations start

Where chats start

Page the visitor was on

    Checking for visitors…

    Connecting to the live queue.

      Needs a call back

        With staff

          Talking to the assistant

          Visitors chatting with the AI right now. Read along, or take over and the chat switches to you within a few seconds.

            Requests

            Bookings, quotes and support requests sent from the website chat. Each one was also emailed to you.

              Nothing here. New requests show up as visitors send them.

              All chats

                Settings

                The chat switch, your name, your team, the assistant's rules and blocked visitors.

                Website chat

                Chat is on

                Visitors can chat, book, ask for a quote and ask for a person.

                What visitors see: "Talk to …", "… joined", and how the assistant refers to you.

                Team

                People who can sign in here. Everyone answers chats and requests, and visitors see the name of whoever joins. Owners also manage the team, the assistant's rules and the name visitors see on the chat button.

                  Everything the AI follows when it answers your visitors, one rule per line. Edit, delete or add your own, for example "Always mention we're closed on holidays." Changes apply to the next message a visitor sends.

                  Always on (can't be changed)

                    Blocked visitors

                    No one is blocked. Use "Block visitor" on a chat or request to stop someone reaching the chat.

                      Install the console as an app