:root{
  --ground:#141619; --bar:#101214; --raised:#1d2024; --raised-2:#23272c; --line:#2a2e33;
  --ink:#e4e6e9; --ink-2:#9ea4ab; --ink-3:#8f969d;
  --wait:#f2a93b; --wait-ink:#1a1206; --live:#46c98f; --miss:#ff6b63; --miss-ground:#2a1715;
  --cut:12px; --cut-s:8px;
  --sans:-apple-system,BlinkMacSystemFont,"SF Pro Text","Segoe UI Variable Text","Segoe UI",system-ui,sans-serif;
  --display:-apple-system,BlinkMacSystemFont,"SF Pro Display","Segoe UI Variable Display","Segoe UI",system-ui,sans-serif;
  --ease:cubic-bezier(.16,1,.3,1);
  color-scheme:dark;
}
*{box-sizing:border-box}
html{background:var(--ground);scrollbar-color:#3a3f45 var(--ground);-webkit-text-size-adjust:100%}
body{margin:0;font:16px/1.5 var(--sans);color:var(--ink);background:var(--ground);min-height:100vh}
::selection{background:var(--wait);color:var(--wait-ink)}
:focus-visible{outline:2px solid var(--wait);outline-offset:3px}
a{color:inherit;text-underline-offset:3px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
[hidden]{display:none!important}
svg{display:block}

/* Top bar: translucent, sticky, plain hairline below. */
.bar{position:sticky;top:0;z-index:5;background:rgb(16 18 20 / .9);backdrop-filter:saturate(140%) blur(18px);-webkit-backdrop-filter:saturate(140%) blur(18px);border-bottom:1px solid var(--line)}
.bar-in{max-width:1080px;margin:0 auto;height:56px;padding:0 max(20px,env(safe-area-inset-left));display:flex;align-items:center;gap:28px}
.brand{font:600 15px/1 var(--display);letter-spacing:-.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}
.tabs{display:flex;gap:4px;height:100%}
.tab{position:relative;display:inline-flex;align-items:center;gap:8px;padding:0 12px;height:100%;font-size:14px;color:var(--ink-2);text-decoration:none}
.tab:hover{color:var(--ink)}
.tab[aria-current=page]{color:var(--ink)}
.tab[aria-current=page]::after{content:"";position:absolute;left:8px;right:8px;bottom:-1px;height:2px;background:linear-gradient(225deg,transparent 3px,var(--ink) 3px)}
.count{min-width:20px;height:20px;padding:0 6px;display:inline-grid;place-items:center;font:600 12px/1 var(--sans);font-variant-numeric:tabular-nums;color:var(--wait-ink);background:linear-gradient(225deg,transparent 5px,var(--wait) 5px)}
.count.quiet{color:var(--ink);background:linear-gradient(225deg,transparent 5px,var(--raised-2) 5px)}
.bar-end{margin-left:auto;display:flex;align-items:center;gap:6px;white-space:nowrap}
.link-state{display:inline-flex;align-items:center;gap:8px;font-size:13px;color:var(--ink-2);margin-right:6px}
.link-state .dot{width:8px;height:8px;border-radius:50%;background:var(--ink-3)}
.link-state[data-state=live] .dot{background:var(--live)}
.link-state[data-state=down] .dot{background:var(--miss)}
.link-state[data-state=down]{color:var(--miss)}
.alerts{display:inline-flex;align-items:center;gap:8px;border:0;padding:8px 12px;font-size:14px;font-weight:600;color:var(--wait);background:linear-gradient(225deg,transparent 6px,rgb(242 169 59 / .14) 6px)}
.alerts[data-on=true]{color:var(--ink-2);font-weight:400;background:none}
.alerts[data-on=true]:hover{color:var(--ink)}
.alerts .ico svg{width:16px;height:16px}

/* Kill-switch banner */
.killbar{background:var(--miss-ground);border-bottom:1px solid #4a2522}
.killbar-in{max-width:1080px;margin:0 auto;padding:10px max(20px,env(safe-area-inset-left));font-size:14px;color:#ffb3ae;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.killbar .ghost{color:var(--ink);text-decoration:underline;padding:4px 0}

/* Buttons */
button{font:inherit;cursor:pointer;color:inherit}
button:disabled{cursor:default}
.primary{--fill:var(--ink);border:0;padding:12px 22px;font-weight:600;font-size:15px;color:#101214;background:linear-gradient(225deg,transparent var(--cut-s),var(--fill) var(--cut-s));transition:filter .2s var(--ease),transform .2s var(--ease)}
.primary:hover{filter:brightness(1.08)}
.primary:active{transform:translateY(1px)}
.primary:disabled{opacity:.45}
.join{--fill:var(--wait);color:var(--wait-ink)}
.ghost{border:0;background:none;padding:8px 10px;font-size:14px;color:var(--ink-2)}
.ghost:hover{color:var(--ink)}
.danger:hover{color:var(--miss)}
.show-sm{display:none}

/* Page column, Apple-style */
main{max-width:880px;margin:0 auto;padding:72px max(20px,env(safe-area-inset-left)) 96px}
.view h1{font:600 clamp(36px,5.2vw,56px)/1.05 var(--display);letter-spacing:-.03em;margin:0 0 14px;text-wrap:balance}
h2{font:600 22px/1.2 var(--display);letter-spacing:-.015em;margin:64px 0 8px;color:var(--ink-2)}
.lede{font-size:19px;line-height:1.5;color:var(--ink-2);max-width:60ch;margin:0 0 44px}
.note{color:var(--ink-2);font-size:15px;margin:0}
.notice{margin:0 0 28px;padding:12px 16px;font-size:15px;color:var(--ink);background:linear-gradient(225deg,transparent var(--cut-s),var(--raised-2) var(--cut-s))}

/* Live queue */
.queue{list-style:none;margin:0;padding:0;display:grid;gap:12px}
.req{--fill:var(--raised);position:relative;display:grid;grid-template-columns:1fr auto;gap:6px 24px;align-items:center;padding:22px 24px 24px;background:linear-gradient(225deg,transparent var(--cut),var(--fill) var(--cut))}
.req .who{font:600 20px/1.25 var(--display);letter-spacing:-.01em;display:flex;align-items:baseline;gap:12px;flex-wrap:wrap}
.req .when{font:600 15px/1 var(--sans);font-variant-numeric:tabular-nums;letter-spacing:.01em;color:var(--ink-2)}
.req .said{grid-column:1;margin:0;color:var(--ink);font-size:16px;max-width:62ch;overflow-wrap:anywhere}
.req .meta{grid-column:1;display:flex;flex-wrap:wrap;gap:4px 18px;font-size:14px;color:var(--ink-2)}
.req .meta a{color:var(--ink)}
.req .acts{grid-column:2;grid-row:1 / span 3;align-self:center;display:flex;gap:6px;align-items:center;justify-content:flex-end}
.req[data-status=waiting]{--fill:var(--raised-2)}
.req[data-status=waiting] .when{color:var(--wait)}
/* Signature: the countdown edge burns down over the wait window, then turns red. */
.req[data-status=waiting]::after{content:"";position:absolute;left:0;right:var(--cut);bottom:0;height:2px;background:var(--wait);transform:scaleX(var(--left,1));transform-origin:left center;transition:transform 1s linear,background-color .4s}
.req[data-late=true]::after{background:var(--miss);height:3px}
.req[data-late=true] .when{color:var(--miss)}
.req[data-status=active] .when{color:var(--live)}
.req[data-status=missed] .when{color:var(--miss)}
.quiet-list{gap:0}
.quiet-list .req{padding:18px 0;border-bottom:1px solid var(--line);background:none}
.quiet-list .req .who{font-size:17px}
.quiet-list .req .said{color:var(--ink-2)}
.quiet-list .primary{--fill:var(--raised-2);color:var(--ink);font-weight:500;padding:10px 16px;font-size:14px}
/* Assistant chats: read along, take over */
.ai-lede{margin:-6px 0 6px}
.req[data-status=ai] .when{color:var(--ink-2)}
.req .read{grid-column:1 / -1;margin-top:4px}
.req .read summary{cursor:pointer;font-size:14px;color:var(--ink-2);width:max-content}
.req .read summary:hover{color:var(--ink)}
.req .read ol{list-style:none;margin:10px 0 0;padding:0;display:grid;gap:8px;max-height:340px;overflow:auto}
.req .read li{font-size:14px;line-height:1.45;color:var(--ink-2);white-space:pre-wrap;overflow-wrap:anywhere}
.req .read li b{display:block;font-size:12px;font-weight:600;color:var(--ink-3)}
.req .read li.visitor{color:var(--ink)}
.msgs .assistant{--fill:none;border-left:2px solid var(--line);color:var(--ink-2);padding:6px 14px}
/* One authored moment: a new request slides in with its facet lit amber.
   drop-shadow follows the chamfered fill, so the glow takes the cut too. */
.req.arrive{animation:arrive 1.1s var(--ease) both}
@keyframes arrive{from{transform:translateY(-10px);filter:drop-shadow(0 0 14px rgb(242 169 59 / .7)) drop-shadow(0 0 2px rgb(242 169 59 / .9))}to{transform:none;filter:drop-shadow(0 0 0 rgb(242 169 59 / 0))}}

/* Requests ledger */
.filters{display:inline-flex;flex-wrap:wrap;gap:2px;padding:3px;margin:0 0 28px;background:linear-gradient(225deg,transparent var(--cut-s),var(--raised) var(--cut-s))}
.filters button{border:0;background:none;padding:8px 14px;font-size:14px;color:var(--ink-2)}
.filters button[aria-selected=true]{color:var(--ink);background:linear-gradient(225deg,transparent 6px,var(--raised-2) 6px)}
.ledger{list-style:none;margin:0;padding:0;border-top:1px solid var(--line)}
.entry{display:grid;grid-template-columns:132px 1fr auto;gap:4px 28px;padding:22px 0;border-bottom:1px solid var(--line)}
.entry .kind{font:600 13px/1.3 var(--sans);color:var(--ink-2);padding-top:3px}
.entry .kind b{display:block;font-weight:600;color:var(--ink)}
.entry .body{min-width:0}
.entry .title{font:600 18px/1.3 var(--display);letter-spacing:-.01em;margin:0 0 4px}
.entry .urgent{color:var(--miss)}
.entry .detail{margin:0 0 8px;color:var(--ink-2);white-space:pre-wrap;overflow-wrap:anywhere;max-width:62ch}
.entry .contact{display:flex;flex-wrap:wrap;gap:4px 18px;font-size:14px;align-items:center}
.entry .side{display:flex;flex-direction:column;align-items:flex-end;gap:10px}
.entry .ticket{font:500 13px/1.3 var(--sans);font-variant-numeric:tabular-nums;color:var(--ink-3);text-align:right;white-space:nowrap}
.entry .ticket span{display:block}
.entry .ticket .k{display:none}
.entry .warn{color:var(--miss)}
.entry .entry-acts{display:flex;gap:4px}
.entry[data-handled=true] .title,.entry[data-handled=true] .detail,.entry[data-handled=true] .kind{opacity:.55}
.entry .done{font-size:13px;color:var(--live)}
.primary.btn-quiet{--fill:var(--raised-2);color:var(--ink);font-weight:500;padding:10px 16px;font-size:14px}

/* Chat */
.chat-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px}
.back{display:inline-block;font-size:15px;color:var(--ink-2);text-decoration:none}
.back::before{content:"";display:inline-block;width:7px;height:7px;border-left:1.5px solid currentColor;border-bottom:1.5px solid currentColor;transform:rotate(45deg);margin-right:10px;vertical-align:2px}
.back:hover{color:var(--ink)}
.msgs{list-style:none;margin:8px 0 28px;padding:0;display:grid;gap:10px}
.msgs li{max-width:min(78%,560px);padding:12px 16px;white-space:pre-wrap;overflow-wrap:anywhere;background:linear-gradient(225deg,transparent var(--cut-s),var(--fill,var(--raised)) var(--cut-s))}
.msgs .who{display:block;font-size:12px;font-weight:600;color:var(--ink-2);margin-bottom:2px}
.msgs .staff{justify-self:end;--fill:var(--ink);color:#101214}
.msgs .staff .who{color:#4a5058}
.msgs .note{justify-self:center;max-width:none;background:none;padding:4px 0;font-size:13px;color:var(--ink-3)}
.composer{position:sticky;bottom:0;padding:16px 0 calc(16px + env(safe-area-inset-bottom));background:linear-gradient(to top,var(--ground) 75%,transparent)}
.send-error{margin:0 0 8px;font-size:14px;color:var(--miss)}
/* Inputs take the chamfer too: fill instead of a border, focus ring in amber. */
textarea,input{font:inherit;color:var(--ink);width:100%;padding:14px 16px;border:0;caret-color:var(--wait);resize:vertical;background:linear-gradient(225deg,transparent var(--cut-s),var(--raised-2) var(--cut-s))}
textarea::placeholder,input::placeholder{color:var(--ink-3);opacity:1}
textarea:focus,input:focus{outline:2px solid var(--wait);outline-offset:2px}
textarea:disabled{opacity:.5}
.composer-actions{display:flex;justify-content:space-between;align-items:center;margin-top:10px}

/* Dashboard */
main:has(.dash:not([hidden])){max-width:1080px}
.dash-top{display:flex;justify-content:space-between;align-items:flex-end;gap:16px 24px;flex-wrap:wrap;margin:0 0 28px}
.dash-top .lede{margin:0}
.dash-top .filters{margin:0}
.waiting-strip{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:0 0 12px;padding:14px 18px;font-weight:600;color:var(--wait-ink);text-decoration:none;background:linear-gradient(225deg,transparent var(--cut-s),var(--wait) var(--cut-s))}
.waiting-strip span:last-child{font-weight:500;white-space:nowrap}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 12px}
.kpi,.panel{min-width:0;background:linear-gradient(225deg,transparent var(--cut),var(--raised) var(--cut))}
.kpi{padding:18px 20px 20px}
.kpi .k{margin:0;font-size:14px;color:var(--ink-2)}
.kpi .v{margin:8px 0 6px;font:600 40px/1 var(--display);letter-spacing:-.03em;font-variant-numeric:tabular-nums}
.kpi .d{margin:0;font-size:13px;line-height:1.4;color:var(--ink-3);font-variant-numeric:tabular-nums}
.panel{padding:20px 22px 22px;margin:0 0 12px}
.panel h2{margin:0;font-size:17px;color:var(--ink)}
.panel-head{display:flex;justify-content:space-between;align-items:baseline;gap:4px 12px;flex-wrap:wrap;margin-bottom:14px}
.panel-head .note{font-size:13px;color:var(--ink-3)}
.split{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.split .panel{margin:0 0 12px}
.chart{position:relative}
.chart svg{overflow:visible}
.chart .grid{stroke:var(--line);stroke-width:1}
.chart .axis{fill:var(--ink-3);font:12px var(--sans);font-variant-numeric:tabular-nums}
.chart .bar{fill:var(--ink-2);transition:fill .15s}
.chart .bar.on{fill:var(--ink)}
.chart .hit{fill:transparent}
.tip{position:absolute;z-index:2;pointer-events:none;padding:8px 12px;font-size:13px;line-height:1.45;white-space:nowrap;color:var(--ink);background:linear-gradient(225deg,transparent 6px,var(--raised-2) 6px);filter:drop-shadow(0 6px 16px rgb(0 0 0 / .4));transform:translate(-50%,calc(-100% - 10px))}
.tip b{display:block;font-weight:600}
.tip span{display:block;color:var(--ink-2)}
.empty-chart{display:grid;place-items:center;min-height:150px;color:var(--ink-3);font-size:14px;text-align:center}
.facts{margin:10px 0 0;display:grid;grid-template-columns:1fr auto;gap:0 16px}
.facts dt,.facts dd{margin:0;padding:10px 0;border-bottom:1px solid var(--line);font-size:15px}
.facts dt{color:var(--ink-2)}
.facts dd{text-align:right;font-weight:600;font-variant-numeric:tabular-nums}
.facts dd small{font-weight:400;font-size:13px;color:var(--ink-3);margin-left:6px}
.facts dt:last-of-type,.facts dd:last-of-type{border-bottom:0}
.pages{list-style:none;margin:0;padding:0;display:grid;gap:12px}
.pages li{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px 12px;font-size:14px}
.pages .p{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pages .n{font-variant-numeric:tabular-nums;color:var(--ink-2)}
.pages .meter{grid-column:1 / -1;height:4px;background:var(--raised-2);border-radius:2px}
.pages .meter i{display:block;height:100%;min-width:4px;background:var(--ink-2);border-radius:2px}
.pages .none{display:block;color:var(--ink-3)}
.dash-foot{margin:16px 0 0;font-size:13px;color:var(--ink-3);max-width:80ch}
@media (max-width:860px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.split{grid-template-columns:1fr}}

/* Settings: kill switch, name, team, rules, block list */
.settings h2{margin:0;padding-bottom:4px}
.control-row{display:flex;justify-content:space-between;align-items:center;gap:24px;padding:18px 0;border-bottom:1px solid var(--line)}
.control-title{margin:0 0 2px;font-weight:600}
.switch{flex:none;width:52px;height:30px;border:0;padding:3px;background:linear-gradient(225deg,transparent 7px,var(--live) 7px);display:flex;justify-content:flex-end}
.switch .knob{width:24px;height:24px;background:linear-gradient(225deg,transparent 5px,#101214 5px)}
.switch[aria-checked=false]{background:linear-gradient(225deg,transparent 7px,var(--raised-2) 7px);justify-content:flex-start}
.switch[aria-checked=false] .knob{background:linear-gradient(225deg,transparent 5px,var(--ink-2) 5px)}
.rules{padding:18px 0 22px;border-bottom:1px solid var(--line)}
.rules .control-title{display:block}
.rules .note{margin:0 0 12px;max-width:68ch;font-size:14px}
.rules textarea{min-height:140px;font-size:15px;line-height:1.5}
.rules-actions{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-top:10px}
.rules-actions .note{margin:0}
.rules-actions .note[data-over=true]{color:var(--miss)}
.name-row{display:flex;gap:10px;max-width:440px}
.name-row input{flex:1}
.name-form #name-status{display:block;margin-top:8px;min-height:1.2em}
.rules-buttons{display:flex;gap:8px;align-items:center}
.builtin{margin:14px 0 0}
.builtin summary{cursor:pointer;font-size:14px;color:var(--ink-2);width:max-content}
.builtin summary:hover{color:var(--ink)}
.builtin ul{margin:10px 0 4px;padding-left:18px;display:grid;gap:6px;max-width:72ch;font-size:14px;line-height:1.45;color:var(--ink-2)}
.team-list{list-style:none;margin:0 0 14px;padding:0}
.team-list li{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 0;border-bottom:1px solid var(--line);font-size:15px}
.team-list li:last-child{border-bottom:0}
.team-list .by{color:var(--ink-2);font-size:13px;overflow-wrap:anywhere}
.team-acts{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:2px}
.team-add{display:grid;grid-template-columns:1fr 1.4fr auto auto;gap:10px;max-width:760px}
select{font:inherit;color:var(--ink);padding:14px 36px 14px 16px;border:0;appearance:none;background:linear-gradient(225deg,transparent var(--cut-s),var(--raised-2) var(--cut-s));background-image:linear-gradient(45deg,transparent 50%,var(--ink-2) 50%),linear-gradient(135deg,var(--ink-2) 50%,transparent 50%),linear-gradient(225deg,transparent var(--cut-s),var(--raised-2) var(--cut-s));background-position:calc(100% - 18px) 50%,calc(100% - 13px) 50%,0 0;background-size:5px 5px,5px 5px,100% 100%;background-repeat:no-repeat}
select:focus{outline:2px solid var(--wait);outline-offset:2px}
.team #team-status{display:block;margin-top:10px;min-height:1.2em}
@media (max-width:640px){.team-add{grid-template-columns:1fr 1fr}.team-add input{grid-column:1 / -1}.team-list li{flex-direction:column;align-items:flex-start;gap:6px}.team-acts{justify-content:flex-start;margin-left:-10px}}
.blocked{list-style:none;margin:0;padding:0}
.blocked li{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 0;border-bottom:1px solid var(--line);font-size:15px}
.blocked .by{color:var(--ink-2);font-size:13px}
.install-row{margin-top:28px;border-top:1px solid var(--line)}
.install-row .note{max-width:62ch}

/* Sign in */
.login{max-width:560px;margin:8vh auto 0}
.login-form label{display:block;font-size:14px;color:var(--ink-2);margin-bottom:8px}
.login-form .row{display:flex;gap:10px}
.login-form .row input{flex:1}

@media (max-width:720px){
  .bar-in{gap:10px;padding:0 12px}
  .brand,.hide-sm,.alerts-text{display:none}
  .show-sm{display:inline-block;margin-top:24px}
  .tabs{overflow-x:auto;scrollbar-width:none;min-width:0}
  .tab{padding:0 6px;font-size:13px;gap:6px;white-space:nowrap}
  .bar-in{gap:4px}
  .link-text{display:none}
  .link-state{margin-right:0}
  .kpi{padding:16px}
  .kpi .v{font-size:32px}
  .panel{padding:16px}
  .waiting-strip{flex-direction:column;align-items:flex-start;gap:2px}
  .alerts{padding:8px 10px}
  main{padding:40px 16px 96px}
  .lede{font-size:17px;margin-bottom:32px}
  .req{grid-template-columns:1fr;padding:18px 18px 20px}
  .req .acts{grid-column:1;grid-row:auto;justify-content:flex-start;margin-top:8px}
  .entry{grid-template-columns:1fr;gap:6px}
  .entry .kind{display:none}
  .entry .ticket .k{display:inline}
  .entry .side{align-items:flex-start}
  .entry .ticket{text-align:left}
  .entry .ticket span{display:inline;margin-right:12px}
  .login-form .row{flex-direction:column}
  .filters{display:flex;flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none;max-width:100%}
  .filters button{padding:8px 11px;white-space:nowrap;flex:none}
  .msgs li{max-width:88%}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}